How can we help?
Different problems need different people. Pick the route that matches what you need and it will reach the right place — no general-purpose form that disappears into a queue.
Try the documentation first
Setup, provider configuration, workflow walkthroughs, and reference material are all published and readable without an account. A good number of support questions are answered there faster than we could reply.
Reach a person
Questions before you buy
Whether a product fits your situation, what it can and cannot do, and what you would need to run it.
Product support
Something is not behaving the way you expect, or you are stuck partway through a workflow.
Download and installation help
Trouble getting the software downloaded, installed, or launched for the first time.
Licensing and account help
Activation problems, license questions, seat changes, invoices, and account access.
Getting a useful answer faster
If you are reporting a problem, including these up front usually saves a round trip:
- • Your operating system and version.
- • Your GPU model and driver version, if the problem involves running models locally.
- • The product version (shown under Help → About).
- • What you did, what you expected, and what happened instead.
Please do not include API keys, license keys, passwords, or customer data in a support message. We never need them to help you.
Prefer to just talk it through?
Some things are quicker in a conversation than in email. Tell us what you are trying to work out and we will find the right way to reach you.
Contact AiBenchLab