Privacy Policy

1. Introduction

Welcome to AiBenchLab, a product of The Molen Company. We are committed to protecting your privacy and being transparent about the data we collect and how we use it.

AiBenchLab is built on a local-first philosophy. This means the Software runs entirely on your local machine, and we collect only the minimal information necessary to provide the service, process payments, and improve the product.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

2. Information We Collect

2.1 Personal Information

When you register for an account or purchase a license, we collect:

• Company name (if applicable)
• Contact name
• Email address
• Phone number
• Billing address

This information is necessary to provide the service, deliver your license, process payments, and communicate with you.

2.2 Payment Information

Payment transactions are processed securely by Lemon Squeezy, our third-party payment processor. We do not store your credit card numbers, CVV codes, or full payment details on our servers.

Lemon Squeezy collects and processes payment information in accordance with its own privacy policy, available at https://www.lemonsqueezy.com/privacy.

2.3 Technical Information

To enable benchmarking functionality, the Software collects technical information about your system, including:

• Device information: Hardware specifications (CPU, GPU, RAM)
• Operating system: OS type and version (Windows, Mac, Linux)
• Software version: The version of AiBenchLab you are running

This information is necessary for the Software to function properly and provide accurate benchmarking results.

2.4 Crash and Error Diagnostics

To fix bugs and improve stability, the Software may transmit limited diagnostic information when an error or crash occurs, including:

• Error type and stack trace (no personal data)
• Software version and operating system
• Hardware category (e.g., "NVIDIA GPU, 24GB VRAM") for reproducibility

This diagnostic information is strictly limited to what is necessary to diagnose and fix software defects. It never includes your prompts, model outputs, benchmark results, API keys, file contents, or any personally identifiable information beyond what is listed above.

Crash diagnostics can be disabled in Software settings.

2.5 Optional: Anonymous Aggregated Benchmark Data

With your explicit consent, we may collect anonymous, aggregated benchmark performance data for research and product improvement purposes. This data:

• Does not include any personal information, prompts, or model outputs.
• Is aggregated and anonymized so it cannot be traced back to you.
• Is used solely to improve benchmarking methodologies and the Software.

This data collection is entirely optional and can be disabled at any time in the Software settings.

2.6 Marketing Communications

If you opt in to marketing communications, we will collect your email address to send you:

• Product updates and announcements
• New feature releases
• Educational content and best practices

Marketing communications are opt-in only. You may unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us at .

2.7 What We Do NOT Collect

As stated in our Local-First Commitment above, we do not collect your model outputs, prompts, test data, or API keys. We also do not collect browsing history or any activity outside the Software.

3. How We Use Information

We use the information we collect for the following purposes:

3.1 Provide and Improve the Service

• Deliver the Software and enable its core functionality
• Verify licenses and enforce license terms
• Diagnose and fix technical issues
• Improve Software performance, stability, and features

3.2 Process Transactions

• Process payments for lifetime licenses and optional annual update renewals
• Generate invoices and receipts
• Manage license delivery and optional update renewal billing

3.3 Customer Support

• Respond to your inquiries and support requests
• Provide technical assistance and troubleshooting
• Communicate important updates or changes to the Software

3.4 Marketing Communications (with consent)

• Send product updates, announcements, and educational content (opt-in only)
• Notify you of new features or releases

3.5 Aggregate Research and Product Improvement

• Analyze aggregated crash diagnostics to identify and fix defects
• Analyze optional, anonymous benchmark performance data (see Section 2.5) to improve benchmarking methodologies

3.6 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service and other agreements

4. Local-First Data Practices

AiBenchLab is designed with privacy at its core. Here's what happens to your data:

4.1 Benchmark Results Stay Local

All benchmark results, test data, prompts, and AI model outputs remain on your local system. AiBenchLab does not transmit this data to our servers.

4.2 You Control Data Export

If you choose to export benchmark results (e.g., as a CSV or PDF file), you control where that data goes. AiBenchLab does not automatically upload or share exported data.

4.3 No Cloud Storage of Benchmark Data

We do not store your benchmark data in the cloud. Your data never leaves your machine unless you explicitly export and share it.

4.4 API Keys and Credentials

You provide your own API keys for third-party AI services. AiBenchLab does not collect, store, or transmit your API keys to our servers. Your API keys are stored locally on your device.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contractual Necessity: To provide the Software and fulfill our obligations under the Terms of Service (e.g., license delivery, payment processing).
• Legitimate Interests: To improve the Software, provide customer support, and ensure security, provided these interests do not override your privacy rights.
• Consent: For marketing communications and optional data collection (e.g., anonymous benchmark data), which you may withdraw at any time.
• Legal Obligations: To comply with applicable laws and regulations.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We share information only in the following limited circumstances:

6.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Software and providing the service, including:

• Lemon Squeezy: For payment processing
• Email service providers: For transactional emails and marketing communications (opt-in only)
• Hosting providers: For website and infrastructure hosting

These service providers are contractually obligated to use your information only for the purposes we specify and to protect your data in accordance with applicable laws.

6.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including to:

• Comply with a subpoena, court order, or other legal obligation
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of AiBenchLab, our users, or the public

6.3 Business Transfers

If AiBenchLab or The Molen Company is acquired, merged, or undergoes a business transfer, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

6.4 With Your Consent

We may share your information with third parties if you provide explicit consent to do so.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: We retain your account information while your license is active and for a reasonable period after termination to comply with legal obligations and resolve disputes.
• Payment Data: Payment records are retained for accounting, tax, and legal compliance purposes.
• Crash Diagnostics: Anonymous crash diagnostics may be retained in aggregate form for defect analysis and stability improvements.
• Optional Benchmark Data: If you opt in (Section 2.5), anonymous aggregated benchmark performance data may be retained indefinitely for research purposes.

If you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 Access and Correction

You have the right to access and update your personal information. You can update your account information at any time by logging into your account or contacting us at .

8.2 Deletion

You have the right to request deletion of your personal information. To request deletion, contact us at . We will delete your information within a reasonable timeframe, except where retention is required by law.

8.3 Data Portability

You have the right to request a copy of your personal data in a structured, machine-readable format. Contact us at to request your data.

8.4 Marketing Opt-Out

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at

Please note that opting out of marketing communications does not affect transactional or service-related emails (e.g., license confirmations, billing notices).

8.5 Withdraw Consent

If we process your data based on your consent (e.g., optional benchmark data collection), you may withdraw your consent at any time through the Software settings or by contacting us.

8.6 Objection and Restriction

You may object to or request restriction of certain data processing activities. Contact us at to exercise these rights.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

9.1 Right to Know

You have the right to request information about the personal data we have collected about you in the past 12 months, including:

• The categories and specific pieces of personal information we collected
• The sources from which we collected the information
• The purposes for which we use the information
• The categories of third parties with whom we share the information

9.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

9.3 Right to Opt-Out of Sale

We do not sell your personal information to third parties. If our practices change, we will update this Privacy Policy and provide you with the right to opt out.

9.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

9.5 How to Exercise Your Rights

To exercise your CCPA rights, contact us at with the subject line "CCPA Request." We will verify your identity before processing your request.

10. International Users

AiBenchLab is operated from the United States. If you are located outside the United States, your personal information will be transferred to and processed in the United States.

The United States may not provide the same level of data protection as your home country. By using AiBenchLab, you consent to the transfer and processing of your personal information in the United States in accordance with this Privacy Policy.

If you are located in the EEA, we take steps to ensure that your data is protected in accordance with applicable data protection laws, including through the use of standard contractual clauses or other appropriate safeguards.

11. Data Security

We take data security seriously and implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure payment processing through Lemon Squeezy
• Access controls and authentication mechanisms
• Regular security assessments and updates

Our servers and infrastructure are hosted in the United States. No method of transmission over the internet or electronic storage is 100% secure — while we strive to protect your data, we cannot guarantee absolute security.

12. Children's Privacy

AiBenchLab is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 13, please contact us at .

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the updated Privacy Policy on our website
• Notify you by email (for material changes that affect your rights)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AiBenchLab
The Molen Company
Email:
Website: https://aibenchlab.com

We will respond to your inquiry within a reasonable timeframe.